Effective date: August 21, 2026
1. Who we are
This website is operated by Gregores & Medina Facility Services LLC (“G&M,” “we,” “us” or “our”), a cleaning and facility-services company based in Johnston County, North Carolina. Questions about this policy can be sent to info@gmfacilitys.com.
2. Information we collect
We collect information you choose to provide when requesting a quote, contacting us or starting a customer chat. This may include:
- Your name, email address and telephone number.
- Property address or ZIP Code, requested service, schedule, property details and other instructions.
- Chat messages and photos you choose to attach.
- Communication history related to your inquiry or service request.
Our website and hosting systems may also process basic technical information such as IP address, browser type, requested pages, timestamps, error logs and security events.
3. How we use information
We use personal information to respond to inquiries; prepare estimates; schedule, provide and improve services; maintain customer communications; protect the website and our users; prevent spam or abuse; and comply with applicable legal obligations.
4. How information is shared
We do not sell personal information. We may share information with service providers that support website hosting, email delivery, customer communications, operational systems or security. These providers may process information only as needed to provide their services to us. We may also disclose information when required by law or when reasonably necessary to protect rights, safety or property.
5. Cookies and local storage
Essential browser storage is used to remember language, privacy and chat-session preferences and to support core functions. Optional analytics or marketing technologies are activated only when disclosed and permitted through the cookie controls. You can reopen Cookie Preferences from the website footer on pages where those controls appear. Clearing browser data may remove saved preferences and chat-session access from that device.
6. Retention
We retain information only for as long as reasonably needed for the purposes described above, including responding to requests, maintaining business records, resolving disputes, enforcing agreements and meeting legal obligations. Retention periods vary by record type and business need.
7. Security
We use reasonable administrative and technical safeguards designed to protect information, including encrypted transport, access controls, request validation and abuse prevention. No internet transmission or storage system can be guaranteed completely secure.
8. Your choices
You may ask to access, correct or delete personal information you previously provided, subject to legal and operational requirements. You may also withdraw from future non-service communications. Send requests from the email address associated with your inquiry to info@gmfacilitys.com. We may need to verify your identity before completing a request.
9. Children’s privacy
This website and our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through this website.
10. Changes to this policy
We may update this policy to reflect changes to our practices, services or legal requirements. The effective date above identifies the latest published version.
11. Contact
Gregores & Medina Facility Services LLC
Johnston County, North Carolina, United States
info@gmfacilitys.com